Security

 

Shopfitter's secure servers, upon which all transactions take place and data is stored, are secured using industry recognised methods and technology.

 

Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock - or indeed nothing at all, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode, this is known as Secure Sockets Layer (SSL).

 

When you surf the Net in "normal" mode, all the information you type into your browser and all the information the web site sends to you is visible to eavesdroppers. When the browser is in "secure" mode it encrypts all the information between itself and the server providing the page you are viewing. Encrypted information is meaningless to eavesdroppers, so personal information is secure.

 

Shopfitter powered web sites support industry standard Internet encryption 40 bit SSL when you make an order from the site, with the credit card details being encrypted using a 448 bit asymmetric key. In addition the website software and secure server that Shopfitter uses holds a digital certificate from Thawte that is compatible with most browsers. When you enter your details on the order form, your browser will automatically inform you that encryption is being used. Furthermore, all data stored on our secure order server is protected by a firewall. All credit card details are kept encrypted at all times and only used when processing the order.

 

Reliability

Your website reliability is dependent on a number of factors; firstly, your own hosting account over which Shopfitter has no control or responsibility (unless you've purchased hosting from us). In the main there are very few problems with standard website hosting set-ups once they're up and running.

 

Secondly, the Shopfitter order server uptime. This is hosted in a datacentre right in the heart of the UK's connectivity hub. The datacentre hosts provide some of the highest connectivity available, in the region of 99.9% availability. For more information on the datacentre and connectivity see RedBus Interhouse.

 

Other things that may affect the smooth running of your webshop are:

Customers' internet connection.

Customers' browser set-up - cookies and javascript must be enabled.

 

Shopfitter software - we are continually updating our software and fix bugs when we find them. If you have problems please don't hesitate to contact us if you can't find an answer to your problems in the support forum. Please submit a support request by clicking the following link Support Request or call us on +44 (0) 870 7738 (this is a not a premium rate number and will be charged at the standard national rate).